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We're a small team and we answer our own messages. Whatever you need, before or after your order, you'll get a real reply from a person.
alma@kal-mac.comThis is the fastest way to reach us. We reply to every email within 1 business day.
646-970-8480Monday to Friday, 9:00 AM to 5:00 PM (US Mountain Time). If we miss you, leave a message with your order number and we'll call you back the same business day.
Monday to Friday, 9:00 AM to 5:00 PM (US Mountain Time).We respond to every enquiry within 1 business day, by phone or by email.
KALMAC AAC LLC102 Gold Ave SW, Ste 12Albuquerque, NM 87102United States
Most answers are on our FAQ page. If you want to understand what bilateral stimulation is and what the research does and doesn't show, that's on The Science Behind ALMA. And if you're wondering whether ALMA EMDR tappers are right for you, just ask us — we'll tell you honestly, including when the answer is no.
We're happy to explain what our product is and how people use it. What we can't do is advise you on a health condition or tell you whether ALMA is appropriate for your situation — we're not clinicians. For that, please speak to a qualified professional who knows your circumstances.
You can follow your shipment any time on our Track Your Order page, or sign in to your account to see all your orders and their live tracking status.
Please email us at alma@kal-mac.com with your order number before sending anything back. We'll approve your return and send you a prepaid label. Return shipping is free within the United States. Full details in our Refund Policy.
ALMA and ALMAWAVE SENSE™ are brands owned and operated by KALMAC AAC LLC, a limited liability company registered in the State of New Mexico, United States. Every order placed on alma-emdr-tappers.com is sold and fulfilled by KALMAC AAC LLC from our US warehouses.
More detail on our Legal Notice and About Us pages.
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