Shipping policy

All orders are sold, dispatched and fulfilled by KALMAC AAC LLC (ALMA) from fulfillment centers located in the United States, operated on our behalf by Amazon Multi-Channel Fulfillment. The specific center is assigned automatically based on the delivery address.

WHERE WE SHIP
We currently ship to addresses within the United States only, including all 50 states. We do not ship internationally at this time.

SHIPPING RATES
Shipping is free on all orders within the United States. There are no additional handling fees, customs charges or hidden costs. The total shown at checkout is the total you pay, plus applicable state sales tax.

CARRIERS
We ship via Amazon Logistics, UPS and USPS. The carrier is assigned based on your delivery address and is identified by the tracking number in your shipping confirmation email.

ORDER CUTOFF TIME
Orders placed before 12:00 PM Mountain Time (MT) on a business day are typically processed the same day. Orders placed after 12:00 PM Mountain Time, on weekends, or on US public holidays are processed on the next business day.

PROCESSING TIME
Orders are processed within 1 business day.

DELIVERY TIME
Every order ships express. Delivery typically takes 2 business days after processing, so most orders arrive within 3 business days of being placed.

TRACKING
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking can take up to 24 hours to show its first scan. If you have not received tracking information within 2 business days of ordering, please contact us at contact@alma-emdr-tappers.com.

DELAYS
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control, such as severe weather. If your order is significantly delayed, contact us and we will investigate with the carrier on your behalf.

LOST OR DAMAGED PARCELS
If your parcel arrives damaged, or if tracking shows delivery but you have not received your order, contact us at contact@alma-emdr-tappers.com within 7 days. We will replace the order or issue a full refund.

WRONG ADDRESS
Please double-check your shipping address at checkout. If you notice a mistake, email us immediately at contact@alma-emdr-tappers.com and we will correct it if the order has not yet shipped.

RETURNS
See our Refund Policy. Returns are free within the United States for 30 days.

QUESTIONS
Email contact@alma-emdr-tappers.com or call 505-420-5398. Customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (US Mountain Time). We reply within 1 business day.

Last updated: September 6, 2026