Track Your Order

When will I get my tracking number?

As soon as your order leaves our warehouse, we email you a shipping confirmation with a direct tracking link. Orders are processed within 1 business day, so you can expect your tracking email within 1 to 2 business days of placing your order. Orders placed after 12:00 PM Mountain Time, on weekends or on US public holidays are processed on the next business day.

Option 1 · Fastest

Check your shipping confirmation email

Search your inbox for “ALMA” or contact@alma-emdr-tappers.com. If it isn't there, check your spam folder. If more than 2 business days have passed since you ordered and you still have no email, contact us and we will look into it.

Option 2 · All your orders in one place

Look it up in your account

Sign in with the email address you used at checkout. No password needed, we send you a one-time code. You'll see every order you've placed and its live tracking status, even if you checked out as a guest.

Option 3 · You already have a tracking number

Track it directly

Paste the tracking number from your confirmation email. We'll take you straight to the carrier's live status.

Opens in a new tab. Works with Amazon Logistics, UPS and USPS.

Who delivers your order

We ship via Amazon Logistics, UPS and USPS. The carrier is assigned based on your delivery address and is identified by the tracking number in your shipping confirmation email. Full details in our Shipping Policy.

When should it arrive?

Shipping is free on all orders within the United States. Orders placed before 12:00 PM Mountain Time on a business day are typically processed the same day, and ship express, so most orders arrive within 3 business days.

Tracking can take up to 24 hours to show its first scan after you receive the email. If your number shows nothing yet, that's normal.

Still stuck?

Email contact@alma-emdr-tappers.com or call 505-420-5398 with your order number and we'll track it down for you.

Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (US Mountain Time). We reply to every message within 1 business day.

If tracking shows delivered but you haven't received your order, or your parcel arrives damaged, contact us within 7 days and we'll replace it or refund you in full. See our Shipping Policy and Refund Policy.