Refund policy

All orders are sold and fulfilled by KALMAC AAC LLC (ALMA), 102 Gold Ave SW, Ste 12, Albuquerque, NM 87102, United States. We ship and accept returns within the United States only.

ORDER CANCELLATION
You can cancel your order free of charge at any time before it is handed to the carrier. Email us at contact@alma-emdr-tappers.com with your order number as soon as possible. Because orders are usually processed within 1 business day, cancellation requests are most likely to succeed if sent on the same day you order. Once an order has been handed to the carrier it can no longer be cancelled, but it can be returned under the 30-day policy below.

RETURN WINDOW
You have 30 days from the day you receive your item to request a return.

WHAT CAN BE RETURNED
We accept returns of both defective and non-defective products. Items may be new or slightly used: opening the box and trying the product does not void your right to return it. Items must be returned complete and in their original packaging, with all accessories included. You will also need your order number or proof of purchase.

NON-RETURNABLE ITEMS
Gift cards are non-returnable. All other items sold on this site are eligible for return under the terms of this policy.

RETURN METHOD
Returns are accepted by mail only. We do not operate a physical store or a drop-off location.

HOW TO START A RETURN
Email us first at contact@alma-emdr-tappers.com with your order number and the reason for the return. Within 1 business day we will send you a prepaid return shipping label to download and print, along with instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

RETURN COSTS
Return shipping is free for approved returns within the United States. There is no restocking fee. Return shipping for defective, damaged or incorrect items is also covered by us.

RETURNS ADDRESS (do not ship before requesting a return)
KALMAC AAC LLC
102 Gold Ave SW, Ste 12
Albuquerque, NM 87102
United States

ORIGINAL SHIPPING COSTS
Since shipping is free on all orders within the United States, there is no original shipping charge to refund. You are refunded the full amount you paid.

REFUNDS
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact@alma-emdr-tappers.com.

EXCHANGES
We do not process direct exchanges. If you would like a different item, return the one you have and place a new order once your return is accepted.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, including a photo where possible. We will send a replacement or issue a full refund at no cost to you.

QUESTIONS
Email contact@alma-emdr-tappers.com or call 505-420-5398. Customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (US Mountain Time). We reply within 1 business day.

Last updated: September 6, 2026