Refund policy

All orders are sold and fulfilled by KALMAC AAC LLC (ALMA), 102 Gold Ave SW, Ste 12, Albuquerque, NM 87102, United States.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be complete and in its original packaging. You will also need your order number or proof of purchase.

How to start a return
Email us first at alma@kal-mac.com with your order number and the reason for the return. Items sent back to us without first requesting a return will not be accepted.

Once your return is approved, we will email you a prepaid return shipping label along with instructions on where to send your package. Return shipping is free for approved returns within the United States.

Returns address (do not ship before requesting a return)
KALMAC AAC LLC
102 Gold Ave SW, Ste 12
Albuquerque, NM 87102
United States

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right at no cost to you.

Exceptions / non-returnable items
Gift cards are non-returnable. All ALMAWAVE SENSE devices are covered by this policy, including opened units, provided they are returned complete and in their original packaging.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order cancellation
If you need to cancel an order, email us at alma@kal-mac.com as soon as possible. We can cancel any order that has not yet been handed to the carrier.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at alma@kal-mac.com.

Questions
Email alma@kal-mac.com. Customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (US Mountain Time). We reply within 1 business day.

Last updated: July 27, 2026